Support

What MyGluco does

Point your camera at a restaurant menu — or type the restaurant's name — and MyGluco ranks the dishes for you personally. Your diabetes type, carb sensitivity, target glucose range and goals all change the ranking, so two people scanning the same menu see different answers.

It also logs what you actually ordered, produces a printable report for your doctor, includes a library of glucose-friendly recipes, and lets you optionally share your scans with family or an advisor.

Common questions

I forgot my password

Tap Forgot Password on the sign-in screen. We email you a six-digit code; the next screen takes that code and your new password. iOS can autofill the code from Mail. If the email does not arrive within a few minutes, check your spam folder and confirm you used the address you signed up with.

A menu came back as "not found"

This means we could not verify a menu for that restaurant, not that the app is broken. Things that help:

• Add the city — it disambiguates independents that share a name.
• Check the spelling of the restaurant name.
• Photograph the menu instead. That always works, because we read the menu in front of you rather than looking one up.

Failed lookups do not use up your monthly scans — the quota is returned automatically.

How do I cancel my subscription?

Subscriptions are billed by Apple, so they are cancelled in your Apple account, not in MyGluco. On your iPhone open Settings → tap your name → Subscriptions → MyGluco → Cancel Subscription. You keep Pro until the end of the period you have already paid for.

Refunds are handled by Apple at reportaproblem.apple.com. We cannot issue them ourselves, but do email us — if something went wrong we want to know.

What do the scores mean?

Every dish is scored 0–100, safest first, and each has an estimated glucose-response curve. The score is not a nutrition label: it is our own calculation, weighted for your profile. Tap the ⓘ on any results screen for a full explanation of how the number is produced.

Are the nutrition numbers exact?

No, and we would rather say so plainly. They are AI-assisted estimates from menu analysis, not measurements from the kitchen. Use them to compare dishes, not to calculate a dose.

Can MyGluco tell me how much insulin to take?

No. MyGluco will not calculate an insulin dose, a correction factor or a carb ratio, and Glu will decline if you ask. That is a question for the clinician who manages your diabetes care.

Does it work with my CGM?

Not currently. MyGluco does not connect to a continuous glucose monitor or measure your blood glucose. It reads menus and estimates impact.

Deleting your account

Profile → Delete Account. This permanently removes your scans, ratings, family connections and profile. It cannot be undone.